Please read the shipping information carefully before placing your order.
You will be required to select an option at the checkout for the delivery of your contact lenses.
All orders over £30 delivery will be sent FREE.
We do not dispatch or deliver items on UK Bank Holidays.
We undertake to supply you with the exact type and brand of contact lens specified by your optician in the contact lens specification sent by you to us. Contact lenses will be packaged in the original manufacturer's sealed package. Each set of contact lenses supplied to you by us will be despatched in a container which will bear an identifying lens specification for each lens. While we use our reasonable endeavours to ensure that lenses of the correct specification are supplied to you, you should confirm that the identifying lens specification description notified to you is accurate and correct for your current eye condition.
We aim to deliver your order in 2-3 days if we have verified your specification with your optician. If we don’t yet have your details verified or for more unusual prescriptions we may take 6-7 days. If we have any problems verifying your specification or have to order stock especially for you and we will not deliver in 7 working days we will contact you to let you know.
A signature may sometimes be required at delivery. By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you need to sign for an Item and you are not present at the time of delivery.
For some Items that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the Items to be left if no one is present at the time of delivery, such as with a neighbour.
Ownership of an Item will not pass to you until the Item has been delivered to you (either directly, or by leaving it in a safe place or with a neighbour). Once an Item is delivered, responsibility for risk of damage to or loss of the Item passes to you.
We also use third party delivery companies which may, at their discretion, leave an Item in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the Item has been left.